Job Description

Used Car Manager

The Used Car Manager is responsible for overseeing all aspects of the used car department, including inventory acquisition, pricing strategies, sales team leadership, and customer satisfaction. This position plays a critical role in driving sales revenue and profitability for the dealership's used car segment.

Duties And Responsibilities

• Manage the day-to-day operations of the used car department, including staffing, training, and performance management.
• Acquire and appraise used vehicle inventory, ensuring a diverse and desirable selection for customers.
• Set pricing strategies and merchandising plans to maximize profitability and inventory turnover.
• Lead the sales team in effectively marketing and selling used vehicles, including implementing sales promotions and incentives.
• Ensure excellent customer service throughout the sales process, from initial inquiry to vehicle delivery and beyond.
• Collaborate with other departments, such as finance and service, to ensure seamless operations and customer satisfaction.
• Monitor market trends and competitor activity to stay informed about pricing and inventory strategies.
• Handle escalated customer issues related to used vehicle sales and provide timely resolution.
• Maintain accurate records of used vehicle sales transactions and inventory management activities.
• Source vehicles for inventory from multiple sources (service drive, street purchases, auctions, wholesalers, FB marketplace/Craigslist) to ensure inventory levels stay at a level of expectation for both volume and gross profit.
• Pricing of vehicles on all 3rd party sites to be in line for a faster turn rate.
• Monitor comp sets of inventories to be priced to the market.
• Walk the lot daily for the location of each pre-owned vehicle and status of each.
• 7 days to lot for all trades, street purchases, and vehicles acquired outside of sales.
• Clearing titles for wholesale cars and sold asap.
• Monitor Green tag vehicles make sure tags are always displayed.
• Make sure a manager talks to every customer on green tag vehicles.
• Always maintain a professional appearance and code of conduct.
• Attending all weekly manager meetings.
• Foster a positive and collaborative work environment by providing training, coaching, and development opportunities to staff.
• Ensure every prospect is met and thanked by a manager.
• Maintain cleanliness and hygiene standards in designated areas as per company policies and procedures.
• All other duties as assigned.

Qualifications

Proven experience in automotive sales management, with a focus on used vehicles.

Strong understanding of used car market dynamics, pricing strategies, and inventory management.

Excellent leadership and management skills, with the ability to motivate and develop a high-performing sales team.

Exceptional communication and interpersonal skills, with a customer-focused mindset.

Knowledge of regulatory requirements and dealership policies related to used vehicle sales.

Proficiency in inventory management systems and sales analytics tools.

Ability to thrive in a fast-paced and dynamic work environment.

Valid driver's license and a clean driving record.

Goals And Expectations

Source and purchase a minimum of 15 units each month from reliable suppliers.

Ensure inventory levels are maintained at a supply of 60 days or less and prioritize the sale of aged units.

Maintain a designated area for "Green-Tag" vehicles. Ensure they are detailed and presented to the best of ability.

Maintain and promote CPO section on used Car Lot Sell a minimum of 25 CPO Kias monthly

Maintain a front end PVR (trip pad) of $3000 or greater

Attend Manheim Auction at least once a month, observing market conditions and vehicle pricing and trends.

Turn 85% monthly.

Ensure you are clocking in/out each day via Paylocity and taking lunch.

Ensuring compliance with Federal Trade Commission regulations.

Keep up to date with training (KPA, Wizer, etc.)

Ensure compliance with dealership standards and performance metrics, adapting strategies as needed to meet fluctuating monthly targets for dealership, region, and national metric benchmarks.

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