Help Desk Support Technician Job at International Executive Service Corps, Atlanta, GA

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  • International Executive Service Corps
  • Atlanta, GA

Job Description

Key Responsibilities Provide Tier 1 technical support via phone, email, and in-person Troubleshoot hardware, software, and network issues Support Windows 10/11 and macOS environments Manage tickets using tools such as ServiceNow, Remedy, or equivalent Perform Active Directory tasks (user creation, password resets, group management) Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Assist with device imaging (PXE), deployments, and upgrades Provide support for VPN, remote desktop, and connectivity issues Maintain asset inventory and assist with hardware lifecycle management Escalate complex issues to Tier 2/3 teams Required Qualifications 1–3 years of IT Help Desk / Desktop Support experience CompTIA A+ (or equivalent) Strong troubleshooting and customer service skills Experience with ticketing systems and remote support tools Preferred ITIL Foundation Experience with MDM tools (Intune, MaaS360, JAMF) NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. #J-18808-Ljbffr

Job Tags

Remote work

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