Job Description

Job Profile Summary The Care Promoter 1, Early Embrace is an unlicensed medical professional cross‑trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. Duties vary by location and type, and the incumbent performs clinical duties under direct physician supervision and in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a physician‑led care team focused on providing excellent and comprehensive primary care for a specific patient population. ESSENTIAL JOB DUTIES & RESPONSIBILITIES Measure and record patient vital signs; record patient interview and medical history. Catalog and communicate patient needs to the PCP, clinician, specialist, and other clinical personnel. Prepare patients for examinations and perform routine screening tests; assist physician with exams; explain treatment procedures and physician instructions to patient. Observe patients and report any changes in patient conditions to the PCP, clinician, specialist, and other clinical personnel. Perform non‑critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other lab specimens; perform basic waived lab tests. Prepare and administer medications; change dressings, apply bandages, remove sutures, and perform other first aid procedures; use CPR skills when necessary, all under physician supervision. Maintain supplies, equipment, stocks, and sterilize instruments; practice OSHA safety standards; perform accurate, legal, and ethical documentation at all times. Process patient phone messages, return calls, and route them to other team members as appropriate; call patients to obtain and relay pertinent information for the physician. Upon physician approval and authorization, call in prescriptions to the pharmacy; use communication skills with appropriate medical terminology and follow legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing. Provide health coaching to a defined group of patients to support healthy lifestyle choices; follow up with coached patients via weekly calls. Perform other duties as assigned and modified at manager’s discretion. Knowledge, Skills and Abilities Good business acumen and acuity. Sound knowledge and understanding of general medical assistant functions, practices, processes, procedures, techniques, and methods. Knowledge of medical products, terminology, services, standards, policies, and procedures. Excellent interpersonal and customer service skills with a heart of compassion and empathy towards patients and families. Exceptional oral and written communication skills, time management skills, and organizational skills. Skilled in basic phone and computer operation. Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, and market leaders. Mindset focused on resolving problems for patients and achieving team goals. Must be detail‑oriented to ensure accuracy of reports and data. Ability to maintain effective and organized systems to ensure timely patient flow. Ability to act calmly in busy or stressful situations. Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software. Ability and willingness to travel locally, regionally and nationwide up to 10% of the time; flexible to work weekends as needed. Spoken and written fluency in English; bilingual (Spanish/Creole) a plus. Education and Experience Criteria High school diploma or equivalent education (GED) required. Graduation from a nationally accredited program in one of the following is required: Medical Assistant, Patient Care Technician program, EMT, or Paramedic. A minimum of one year of work experience as a Medical Assistant, Patient Care Technician, EMT or Paramedic required. BLS for Healthcare Providers required. Experience working with geriatric patients is a plus. EMR system experience preferred. Pay Range $17.0 - $24.26 hourly Employee Benefits We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family‑owned and physician‑led, our unique approach allows us to improve the health and well‑being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work‑life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. #J-18808-Ljbffr

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