Description Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software. Understanding of the MAC OS Imaging process using JAMF preferred but not required. May be assigned to assist in leading small projects and team efforts. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities. Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration. Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment. Duties: Escalation point for Junior and Mid-level desk side engineers. Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues. Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers. Updates status of queued service requests with the IT service management system. Certifications desirable but not required include A+, Net+, Secure+. Must be reliable and have independent transportation. Top Qualifications, Skills, Experience or Certifications Must be able to obtain a Public Trust Clearance Deployment of customer hardware and software Problem Resolution IT support to end users Customer Service Qualifications Job Role Specific Requirements Remote and Deskside Experience troubleshooting hardware and software issues Troubleshooting Microsoft Windows with latest Windows OS Familiarity with MAC OS Installation and configuration of new machines in a Windows environment Smart cards / PIV cards (general knowledge) Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client Provide Remote Tool Support Conference Room / VTC Setups Travel to various field sites is required, and reliable and independent transportation will be needed. Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust #J-18808-Ljbffr
...IT Support Specialist Not everyone enjoys spending their workday solving tech problems fixing the glitches, guarding the servers and patching software vulnerabilities. But you do... Not everyone enjoys making sure the invisible digital infrastructure that designers...
...Job Description Job Description Warehouse - Packer - Assembly Kickstart your career in a fast-paced, dynamic environment where your... ...products are accurately packed and prepared for shipment. No experience? No problem! Were willing to train motivated individuals who...
...About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect... ...'ve found the right job posting. Job Overview: The Food Safety Supervisor is responsible for overseeing and maintaining food...
...Role: Power BI Developer Location:PLANO,TX/Hybrid (Need Locals Only) Position Overview Experienced Full Stack BI Developer to join the Sales Analytics team. This role focuses on modernizing and transforming reporting solutions for the dealership franchise network...
...'ll Do: Master Warehouse Operations : Safely operate forklifts, pallet jacks, and electric ride-on jacks to unload, stage, replenish... ...have fun while doing it. Willingness to Learn: No prior experience? No problem! We're ready to provide the training you need to...