IT Support Specialist Job at RDG Planning & Design, Omaha, NE

ajI1ZjA2VU51YUlXd241SzdrMlRnTHkv
  • RDG Planning & Design
  • Omaha, NE

Job Description

IT Support Specialist

Not everyone enjoys spending their workday solving tech problems – fixing the glitches, guarding the servers and patching software vulnerabilities. But you do...

Not everyone enjoys making sure the invisible digital infrastructure that designers use is running smoothly as they design great places for our communities. But you do...

If you're the "you" we're talking about here, then we highly encourage you to apply for IT Support Specialist position. In addition to having a deep knowledge of all things IT, the ideal person for this job enjoys building relationships with a great team and possesses a passion for continual learning.

Essential Job Functions:

  • Serve as the first line of support for end-users via phone, email, chat, or ticketing system.
  • Order, inventory, install, and troubleshoot Microsoft Windows, Apple, and various mobile devices.
  • Quickly learn new software applications, providing support and training to staff as needed.
  • Multitask effectively while prioritizing multiple incoming requests.
  • Deliver excellent customer service, clearly communicating with users to resolve issues and ensure a positive support experience.
  • Understanding of cybersecurity basic best practices.
  • Work on-site in an office environment.

Requirements

  • Ability to research, diagnose, and resolve both hardware and software issues. Strong understanding of computer networking and security best practices.
  • Advanced knowledge of Windows 11 operating systems.
  • Builds long-term relationships with team members through positive customer service
  • A continuous learner who constantly looks at how they can improve themselves and the firm
  • Experience installing and managing software through ManageEngine Desktop Central, preferred.
  • Troubleshooting experience with: Adobe Creative Cloud, Autodesk products, Bluebeam, Fortinet, Newforma, Microsoft 365, Power BI, VMware, Zoom, preferred.
  • Experience setting up TVs/displays and operating 3D printers, preferred.

Education and Experience:

  • Associate degree or higher in an IT-related field.
  • Two or more years of professional experience in an IT helpdesk or technical support role.
  • Travel occasionally, approximately once per month.

Location: Omaha, NE

Job Tags

Work at office

Similar Jobs

TNStumpff Enterprises

CDS Mail Carrier Job at TNStumpff Enterprises

 ...Now Hiring - USPS CDS Rural Mail Carrier TNStumpff Enterprises, LLC, the nations leader in Contract Delivery Service for the United States Postal Service, with offices in 20 states, is currently seeking applicants to deliver mail on a CDS mail route recently solicited... 

*US AMR-Jones Lang LaSalle Americas, Inc.

Facilities Manager Job at *US AMR-Jones Lang LaSalle Americas, Inc.

 ...brighter way forward. What this job involves- The Facilities Manager is the manager for assigned sites and provides leadership and...  ...achieving significant savings throughout the contract term of outsourced operations. Work with strategic sourcing professionals to... 

All American Water Restoration Inc

Carpet Cleaning Technician Job at All American Water Restoration Inc

 ...Carpet Cleaning Technician Highly motivated individuals seeking a career path in the rewarding restoration industry are invited to apply. For 17 years, All American Water Restoration, Inc. has been training and growing individuals' careers in the water damage and reconstruction... 

The University of Arizona - Cancer Center Division

Postdoctoral Research Associate, Cancer Center ( Full Time ) ( Multiple ) Job at The University of Arizona - Cancer Center Division

Position Highlights The Theodorescu Lab within the University of Arizona Cancer Center (UACC) is looking to hire a postdoctoral researcher with a strong background in cancer cell and immunobiology and the tumor microenvironment (TME). In addition to work in cancer cell... 

Government of the Virgin Islands

Entry-Level Claims Investigator - Workers' Compensation Job at Government of the Virgin Islands

 ...The Government of the Virgin Islands is hiring for an entrance level position focused on investigating and managing work-related injury claims. Candidates should have an Associates of Arts degree or a high school diploma with relevant experience. Responsibilities include...