Job Description

Used Car Manager

Mills Automotive Group: Committed to Delivering a Tailored & Exceptional Automotive Experience!

At Mills Automotive Group, we're a family-owned company that takes great pride in our position as one of the leading dealership groups in the United States. With a constantly expanding portfolio of over 36 dealerships and a diverse range of brands under the Mills Auto umbrella, we're well-equipped to cater to consumer's automotive needs. What truly distinguishes us is our unwavering commitment to our clientele. Our experienced sales and service team possesses years of industry expertise all dedicated to satisfying the consumer's automotive needs.

As we redefine the car-buying experience, we're looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance. When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers.

Whether you're interested in sales, service, or any other role within our organization, your contribution matters. We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create exceptional customer experiences. We value diversity, offer a supportive work environment, and provide opportunities for personal and professional growth. At Mills Auto Group, you're not just an employee; you're a valued member of our family.

So, come be a part of our exciting journey as we speed towards the future. Join Mills Auto Group and help us continue to redefine the car-buying experience for our valued customers. Your dedication to our core values will make all the difference as we achieve new heights together.

About The Role

Ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

What You Will Do Essential Responsibilities

• Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis.
• Hires, motivates, counsels and monitors the performance of all used-vehicle sales employees.
• Prepares and administers an annual operating forecast and budget for the used-vehicle sales department.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect used-vehicle sales.
• Directs and schedules the activities of all department employees, ensuring proper staffing always.
• Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
• Ensures proper follow-up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
• Develops, implements and monitors a follow-up system for used-vehicle purchasers.
• Maintains vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
• Processes salesperson commission sheets daily and monitors the payroll records of all used-vehicle salespeople.
• Conducts daily and weekly sales and sales training meetings.
• Establishes and enforces product-knowledge standards.
• Oversees the efforts of used-vehicle salespeople to enhance the image and customer satisfaction ratings of the dealership.
• Helps salespeople close deals.
• Ensures 100 percent turnover of each customer to F&I.
• Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
• Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
• Studies newspaper ads and any other sources available to find good-quality, low-mileage units.
• Enforces a predetermined day turn policy.
• Appraises all incoming used vehicles.
• Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.
• Plans and controls the display of used vehicles.
• Establishes and controls wholesaling activities.
• Establishes delivery procedures and ensures that delivery includes an introduction to the service department and scheduling of the first service appointment.
• Assists in the development of advertising campaigns and other promotions.
• Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.
• Approves all paperwork from auctions and provides proper documentation to the office for purchases.
• Notifies the used vehicle department manager of anticipated delivery of purchases.
• Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.
• Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units.
• Handles customer complaints immediately and according to dealership's guidelines.
• Attends managers meetings.
• Know the Five Pillars
• Other duties as assigned

We Invite You To Apply Key Qualifications & Requirements:

• Several years of automotive sales experience
• Strong communication and negotiation skills
• Sales and trend forecasting abilities
• Three years' experience buying cars at auction
• Valid United States-issued driver's license
• Candidate must be authorized to work in the United States

What We Offer

Benefits

• Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
• Dental and Vision Plans
• 401(K)
• Company Paid Basic Life and Short-term Disability
• Employee Assistance Plan
• Sick and Vacation Time, Paid Holidays
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)

Compensation

• Six figure potential (Bonus + Commission)
• The compensation you will receive can fluctuate based on several personalized factors, such as the job's geographical location, your expertise, skills, and professional background. Additionally, the comprehensive compensation package associated with this role might encompass additional components, which will be contingent upon the specific job offer extended to you. If you receive a job offer, you will receive detailed information about your eligibility and participation in these benefits plans.

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