Technology Rollout Call Center Support Job at Veterans Sourcing Group LLC, Smithfield, RI

aTI1YjNLVU9zYTRleTN4STVrNllocjIzcnc9PQ==
  • Veterans Sourcing Group LLC
  • Smithfield, RI

Job Description

JOB DESCRIPTION

Job Title: Technology Rollout Call Center Support

Location: Smithfield, RI (Onsite)

Pay Rate: $17/hr (W2)

Duration: 6 Months (Contract)

Work Type: Temporary / Contractor Role



Important Notes
  • Manager will review resumes and make offers based on resume review only
  • This role is 100% onsite in RI
  • Schedule may fluctuate based on project needs (day/night shifts)
  • Start date may be sooner than specified once cleared


Required Screening Questions (Must Be Answered on Resume)
  1. Job is onsite in RI - What is your current location?
  2. Job requires 4-5 days onsite - Are you able to work onsite?
  3. Are you able to manage multiple projects simultaneously ?
  4. Are you willing to adjust shift times based on project needs?


Position Summary
This is a Technology Rollout Call Center role supporting multiple IT hardware implementation projects. The position involves providing first-level technical support to field technicians, vendors, and contractors who are installing or upgrading technology in retail stores.
This is not a traditional consumer call center role.



Key Responsibilities
  • Handle inbound calls from technicians, vendors, and contractors through a call queue
  • Make outbound calls as required to support rollout projects
  • Provide first-level troubleshooting support during technology implementations
  • Update tracking applications and perform system validations
  • Provide project updates via email, Excel, and internal tools when not handling calls
  • Support multiple technology rollout projects simultaneously
  • Ensure project implementation protocols are followed
  • Adapt to projects occurring across evenings, nights, and multiple time zones


Schedule & Training
  • 8-hour shifts , with flexibility required for day/night project support
  • Shift changes will be communicated in advance
  • Paid training: 5 days per week, onsite
  • Training hours will fall between 8:00 AM - 8:00 PM (may vary by candidate)


Required Qualifications
  • Minimum 1 year of relevant work experience
  • High School Diploma or GED required
  • Strong verbal and written communication skills
  • Basic troubleshooting and problem-solving abilities
  • Ability to manage multiple projects and shifting priorities
  • Willingness to adjust work hours based on project needs


Preferred Qualifications
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • IT hardware installation or technology implementation support experience (preferred, not required)
  • Experience supporting field technicians or vendors


Education
  • High School Diploma or GED (Required)

Job Tags

Contract work, Temporary work, For contractors, Work experience placement, Shift work, Day shift, Afternoon shift

Similar Jobs

House of Sport

10158 - Golf Expert Job at House of Sport

 ...Maintain expert-level knowledge of club fitting, product lines, services, and emerging golf technology. Lead sales activations and initiatives that position the store as the top golf destination in the market. Builds Effective Team through Training & Coaching... 

JCW Group

Junior Project Manager Job at JCW Group

 ...JCW is working on an exciting role seeking a Junior Project Manager to join a leading software company looking to strengthen its operational execution. This role is ideal for someone early in their project or program management career who wants high visibility, fast learning... 

FocusGroupPanel

Remote Data Entry Clerk Flexible Hours, No Degree Job at FocusGroupPanel

 ...A remote work opportunity provider is looking for a Data Entry Clerk for an entry-level position. This flexible role allows individuals to work from home with minimal supervision, providing opportunities to earn consistent income. The job requires typing skills, self-... 

BLS Mechanical

Commercial HVAC Technician Job at BLS Mechanical

 ...Job Description Job Description Join the Elite at BLS Mechanical: Commercial HVAC/R Technician NO PHONE CALLS WILL BE TAKEN REGARDING THE POSITION. APPLY only through the system. Are you tired of being just another "unit swapper" in a sea of service vans? At... 

Ascensus

Senior Data Analytics Translator Job at Ascensus

 ...Section 1: Position Summary A Senior Data Analytics Translator at Ascensus is expected to align our data science capabilities...  ...stakeholders deriving the usefulness of analytics results and interpretation thereof. This role ensures that complex insights are understood...