Job Description

JOB DESCRIPTION

Job Title: Technology Rollout Call Center Support

Location: Smithfield, RI (Onsite)

Pay Rate: $17/hr (W2)

Duration: 6 Months (Contract)

Work Type: Temporary / Contractor Role



Important Notes

• Manager will review resumes and make offers based on resume review only
• This role is 100% onsite in RI
• Schedule may fluctuate based on project needs (day/night shifts)
• Start date may be sooner than specified once cleared

Required Screening Questions (Must Be Answered on Resume)

1. Job is onsite in RI - What is your current location?
2. Job requires 4-5 days onsite - Are you able to work onsite?
3. Are you able to manage multiple projects simultaneously ?
4. Are you willing to adjust shift times based on project needs?

Position Summary
This is a Technology Rollout Call Center role supporting multiple IT hardware implementation projects. The position involves providing first-level technical support to field technicians, vendors, and contractors who are installing or upgrading technology in retail stores.
This is not a traditional consumer call center role.



Key Responsibilities

• Handle inbound calls from technicians, vendors, and contractors through a call queue
• Make outbound calls as required to support rollout projects
• Provide first-level troubleshooting support during technology implementations
• Update tracking applications and perform system validations
• Provide project updates via email, Excel, and internal tools when not handling calls
• Support multiple technology rollout projects simultaneously
• Ensure project implementation protocols are followed
• Adapt to projects occurring across evenings, nights, and multiple time zones

Schedule & Training

• 8-hour shifts , with flexibility required for day/night project support
• Shift changes will be communicated in advance
• Paid training: 5 days per week, onsite
• Training hours will fall between 8:00 AM - 8:00 PM (may vary by candidate)

Required Qualifications

• Minimum 1 year of relevant work experience
• High School Diploma or GED required
• Strong verbal and written communication skills
• Basic troubleshooting and problem-solving abilities
• Ability to manage multiple projects and shifting priorities
• Willingness to adjust work hours based on project needs

Preferred Qualifications

• Working knowledge of Microsoft Outlook, Word, and Excel
• IT hardware installation or technology implementation support experience (preferred, not required)
• Experience supporting field technicians or vendors

Education

• High School Diploma or GED (Required)

Job Tags

Contract work, Temporary work, For contractors, Work experience placement, Shift work, Day shift, Afternoon shift

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