Technology Rollout Call Center Support Job at Veterans Sourcing Group LLC, Smithfield, RI

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  • Veterans Sourcing Group LLC
  • Smithfield, RI

Job Description

JOB DESCRIPTION

Job Title: Technology Rollout Call Center Support

Location: Smithfield, RI (Onsite)

Pay Rate: $17/hr (W2)

Duration: 6 Months (Contract)

Work Type: Temporary / Contractor Role



Important Notes
  • Manager will review resumes and make offers based on resume review only
  • This role is 100% onsite in RI
  • Schedule may fluctuate based on project needs (day/night shifts)
  • Start date may be sooner than specified once cleared


Required Screening Questions (Must Be Answered on Resume)
  1. Job is onsite in RI - What is your current location?
  2. Job requires 4-5 days onsite - Are you able to work onsite?
  3. Are you able to manage multiple projects simultaneously ?
  4. Are you willing to adjust shift times based on project needs?


Position Summary
This is a Technology Rollout Call Center role supporting multiple IT hardware implementation projects. The position involves providing first-level technical support to field technicians, vendors, and contractors who are installing or upgrading technology in retail stores.
This is not a traditional consumer call center role.



Key Responsibilities
  • Handle inbound calls from technicians, vendors, and contractors through a call queue
  • Make outbound calls as required to support rollout projects
  • Provide first-level troubleshooting support during technology implementations
  • Update tracking applications and perform system validations
  • Provide project updates via email, Excel, and internal tools when not handling calls
  • Support multiple technology rollout projects simultaneously
  • Ensure project implementation protocols are followed
  • Adapt to projects occurring across evenings, nights, and multiple time zones


Schedule & Training
  • 8-hour shifts , with flexibility required for day/night project support
  • Shift changes will be communicated in advance
  • Paid training: 5 days per week, onsite
  • Training hours will fall between 8:00 AM - 8:00 PM (may vary by candidate)


Required Qualifications
  • Minimum 1 year of relevant work experience
  • High School Diploma or GED required
  • Strong verbal and written communication skills
  • Basic troubleshooting and problem-solving abilities
  • Ability to manage multiple projects and shifting priorities
  • Willingness to adjust work hours based on project needs


Preferred Qualifications
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • IT hardware installation or technology implementation support experience (preferred, not required)
  • Experience supporting field technicians or vendors


Education
  • High School Diploma or GED (Required)

Job Tags

Contract work, Temporary work, For contractors, Work experience placement, Shift work, Day shift, Afternoon shift

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