Job Description

Department Overview The Language Access Specialist is responsible for providing objective and accurate interpretation and translation for patients with Limited English Proficiency (LEP). Under the direction of the Interpreter Services Manager, the specialist functions as a member of the health care team alongside other health care professionals, helping patients navigate and understand the health care system and connect with internal and external resources. This position also provides counsel to and consults with other stakeholders in healthcare, serving as a conduit, communication manager and cultural broker that preserves a clear bi‑lingual exchange. Function / Duties of Position Language Interpretation Services Provides interpretation between patients, employees, and OHSU staff via telephone, videoconference, and on–site for patients with limited English proficiency while maintaining a friendly disposition and accurately re‑expressing the spoken message in the target language, considering cultural and social context. Language Translation Services Completes translation projects by rendering written text from one language into another while maintaining meaning, structure, style, and intended impact of the original, and provides accurate translation of medical documents, letters, educational materials and other assigned projects. Consulting and Education Services Works with medical staff to promote alternative communication approaches for more effective medical treatment of non‑English speaking patients and consults and educates department management on best practices of working and communicating with LEP employees. Patient Services Aids patients in finding internal and external resources, and collaborates with auxiliary departments to ensure LEP patients can access the health care they need. Documentation Documents interpretation encounters and maintains logs required for billing and program operation, and complies with all OHSU mandatory requirements including annual TB screening, required education, immunizations, and accurate timekeeping. Professional Contribution Complies with OHSU’s Code of Conduct, core department competencies, the Interpreter Code of Ethics, participates in research, training, staff meetings, memberships in interpreting organizations, and maintains a safe and healthy workplace. Customer Services Uses independent judgment to provide prompt, efficient, courteous service to staff, patients and families, applies customer‑service recovery skills, identifies problematic trends, and proposes solutions to management. Confidentiality Conduit Holds confidentiality of all information learned via interpreting or providing translation services. Miscellaneous Provides support on departmental language access projects and activities as assigned by the Interpreter Services Manager. Required Qualifications Bachelor’s Degree or equivalent experience Five years of documented professional interpreting experience Three years of experience interpreting in healthcare settings Fluent bilingual proficiency in English and designated language. Native or native‑like fluency in English – both written and spoken; Full understanding of the interpreting process and knowledge of linguistic principals as it applies to interpreting; Extensive knowledge and understanding of medical terminology Proficiency in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint); Ability to work with a wide range of patients and families with diverse language needs; Must have (or be able to obtain within 6 months of hire) national certification from either the National Board of Certification for Medical Interpreters (NBCMI) or Certification Commission for Healthcare Interpreters (CCHI) and be in good standing Qualification or certification through the Oregon Health Care Interpreter Program under Oregon Health Authority NCICH Code of Ethics Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole Must be able to perform the essential functions of the position with or without accommodation Preferred Qualifications American Translators Association (ATA) Certification Additional Details While performing the responsibilities of the job, the employee is required to speak and hear. The employee is required to be able to navigate (with or without any reasonable accommodation) the Marquam Hill campus and South Waterfront to access all clinics and departments. Benefits Medical, dental and vision coverage at low or no cost to employees Covered 100% for full‑time employees and 88% for dependents Several retirement plans to choose from! – Oregon Public Service Retirement Plan and University Pension Plan, voluntary savings plans (403b, 401a and 457b) Up to 200 hours (equal to 25 full days) a year of paid time off 96 hours of sick leave a year (prorated by FTE status) Commuter subsidies Tuition reimbursement Access to group life insurance, disability insurance and other supplemental benefits Annual Raises Employee discounts to local and major businesses Childcare service discounts Growth/Development Opportunities EEO Statement All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti‑racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu. #J-18808-Ljbffr Oregon Health & Science University

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