Job Description

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

At Medallia, we don't just manage experiences; we reinvent them using the world's most advanced AI and experience management technology. As our Senior Corporate Communications Manager, you will be the architect of our global narrative, both internally and externally. This is a high-visibility, strategic role designed for a "full-stack" communicator who thrives on building brand equity from the ground up.

We are looking for a proactive strategist who can weave internal culture, executive thought leadership, and aggressive media outreach into a singular, powerhouse brand presence. You will bridge the gap between our internal mission and our external reputation, ensuring Medallia is the first name mentioned in conversations about AI-centric experience management that drives business outcomes.

Holistic Brand & External Strategy

• Proactive Storytelling: Design and execute multi-channel communications programs that proactively position Medallia at the intersection of AI and customer experience that transform business outcomes.
• Top-Tier Media Relations: Cultivate and maintain deep relationships with business (e.g., WSJ, Forbes, Bloomberg) and technology (e.g., TechCrunch, The Verge, Wired) publications, alongside trade and vertical publications, to secure both high-impact features and profiles, and drumbeat core coverage.
• The New Frontier (AI/AEO/GEO): Lead communications strategy from an AI-first lens. This includes building communications strategy and execution that is architected for AEO/GEO to ensure our brand narrative is indexed and prioritized by LLMs and AI search engines, keeping Medallia at the top of AI-generated insights. It also includes being scrappy and creative in how you use AI in your everyday work and leveraging next-gen tools to advance communications strategy, execution, and measurement.
• Global Collaboration: Partner with regional marketing leaders to identify and execute localized brand awareness projects that resonate across different markets.
• Agency Leadership: Direct US and UK PR agencies with a clear direction and expectations, ensuring they operate as a proactive, results-oriented extension of our internal team.

Executive Platforming & SME Development

• Thought Leadership: Partner with our C-suite and Subject Matter Experts (SMEs) to build distinct platforms. You will coordinate op-eds, develop provocative points of view, and turn technical concepts into compelling business stories.
• Speaking & Awards: Curate an aggressive "stage and trophy" strategy, securing speaking slots at premier industry events and winning "Best of" categories and awards for the company, our leaders, and our customers to help validate our market leadership.

Internal & Executive Communications

• Strategy & Execution: Define the roadmap for how we communicate with our global workforce. You'll ensure employees are informed, inspired, and aligned with our corporate mission.
• Executive Alignment: Partner closely with the C-suite, Chief of Staff and HR leadership to refine the internal communications roadmap. You will ensure that every employee understands our "why" and is empowered to be a brand ambassador.
• High-Stakes Messaging: Lead the development of internal scripts, support All-Hands content, and help shape culture-defining initiatives that maintain transparency and momentum.

Crisis & Reputation Management

• Protective Strategy: Build and maintain a holistic crisis communications playbook. You will be the point person for rapid-response messaging, ensuring Medallia's reputation remains unshakeable in a fast-moving market.

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

• B2B Experience: 5+ years of experience in B2B communications or public relations, preferably within the technology or SaaS sector.
• Media Relations & Initiative: Demonstrated experience in proactive media pitching and a history of securing placements beyond standard company announcements.
• Versatile Writing Experience: Strong writing and editing portfolio demonstrating the ability to adapt tone and style for different audiences, including technical, corporate, and internal stakeholders.
• Tech Literacy: Familiarity with modern PR tools and an active interest in how emerging technologies (such as generative AI) are impacting digital communication and search.
• Executive Engagement: Experience providing direct support or briefings to senior leadership and the confidence to present communication recommendations to stakeholders.
• Adaptability and Execution: Proven ability to manage multiple projects simultaneously in a fast-paced environment, with the flexibility to shift between long-term planning and immediate tactical needs.

Preferred Qualifications

• B2B Veteran: 6-8 years of experience in B2B software, with a proven track record of moving the needle for high-growth SaaS companies.
• Proactive, curious DNA: You don't wait for a press release to be assigned; you find the story, pitch the angle, and secure the placement.
• The Skillset: You are an exceptional writer and editor who can pivot from a technical whitepaper to a punchy internal Slack announcement without missing a beat.
• AI Fluent: You have a sophisticated understanding of how AI-centric search is changing the PR landscape and can explain it to stakeholders. You also thrive in experimentation and learning, always looking for ways AI can supercharge your work.
• Exceptional Presence: You are comfortable advising CEOs and challenging the status quo to ensure the best communications outcomes.
• The Mindset: Proactive, positive, agile, and hungry. You're a self-starter who identifies gaps and fills them with creative solutions. You're agile and can easily pivot from a high-level strategic plan to a tactical crisis response without breaking a sweat.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $142,000 - $200,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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