Job Description
JOB SUMMARY
Manages housekeeping functions and staff on a daily basis to ensure property
guest rooms, public space and employee areas are clean and well maintained.
Directs and works with team to successfully execute all housekeeping operations.
Strives to continually improve guest and employee satisfaction and maximize the
financial performance of the department. Responsible for inspecting areas of
responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in housekeeping or related
professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration, or related major; 3 years
experience in housekeeping or related professional area.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department’s operation on the overall property
financial goals and educates staff on details as appropriate.
• Reviews staffing levels to ensure the guest service, operational needs and
financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective
check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public
space.
• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure
understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all
housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and
consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
• Uses all available on the job training tools to train new room attendants and
provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and
ensures employees do the same with them.
• Schedule employees to business demands and for tracks employee time and
attendance.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures employee recognition is taking place on all shifts.
- Solicits employee feedback, utilizes an “open door” policy, and reviews
employee satisfaction results to identify and address employee problems or
concerns.
- Participates in employee progressive discipline procedures.
- Review employee satsifaction results.
- Participates in interviewing and hiring of team members with the appropriate
skills.
Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans
to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on
continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest stays with
us, the experience stays with them. Attracting the world’s top hospitality
professionals who curate lifelong memories, we believe that everyone succeeds
when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and comfort of our
guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are
delivered graciously and thoughtfully every day. The Gold Standards are the
foundation of The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture drives success
by which The Ritz Carlton has earned the reputation as a global brand leader in
luxury hospitality. As part of our team, you will learn and exemplify the Gold
Standards, such as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work you do and
who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott
International. Be where you can do your best work, begin your purpose, belong to
an amazing global team, and become the best version of you.
Job Tags
Full time, Immediate start, Worldwide, All shifts, Shift work