Job Description

Customer Service Representative

Ecolab is looking for a Customer Service Representative to provide critical support to our customers during the sales process. As the Customer Service Representative, you will function as the liaison with our supply chain, sales and purchasing teams to quickly and efficiently answer customer questions and provide real-time assistance.

Position Details:

• Location: King of Prussia, PA
• Work Arrangement: This role follows a hybrid work model, requiring employees to be onsite 3 days per week at our King of Prussia office.
• Shift Timings: Monday to Friday; 8:30 AM - 5:30 PM

As the Customer Service Representative, you will be part of a highly engaged team covering the Ecolab Purifications, Bioprocessing and API business lines. You will partner with our Commercial teams and engage in all areas of customer service activities, including but not limited to, order management, project management, and customer engagement. You will ensure a seamless experience for the customer while collaborating with supply chain (Operations, Production Quality and Logistics), Finance, Marketing, and regulatory functions.

In this position you will also be responsible for collaborating with internal stakeholders to resolve all order related issues, utilizing interpersonal skills and professional standards to ensure the on-time delivery of product to customers in compliance with safety, quality standards and performance to scheduled targets.

You will join a highly engaged team that is the company's Champion of the Customer Experience, ensuring the company is focused on superior customer service.

What you will do:

• Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone.
• Manage orders through the entire life cycle (order entry to invoice).
• Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment.
• Arrange appropriate logistics when necessary, shipping and tracking.
• Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate.
• Be able to work in a fast-paced environment while handling high volume email communications.
• Provide exception management, such as ensuring credit issues are resolved.
• Be able to work collaboratively with a team and on your own.
• Self-motivated, proactive, problem solver.

Minimum Qualifications

• Bachelor's degree or high school diploma and 2 years of robust customer service experience
• Excellent written, verbal and communication skills
• Be self-motivated, results oriented, and proactive.
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work in our King of Prussia, PA office on a hybrid schedule (3 days a week).

Preferred Qualifications

• Understanding of chemistry or other sciences
• Experience with SAP or other ERP systems.

What's in it For You:

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Annual or Hourly Compensation Range

The pay range for this position is $45,700.00 - $68,600.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

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